Refund policy

Return & Refund Policy

Last Updated: August 11, 2026

At Section Zero, we want you to be satisfied with your purchase. Please read the following policy carefully before placing an order.

1. Return & Exchange Window

You must inform us about any return or exchange request within 24 hours of receiving your order.

If you do not contact us within 24 hours of delivery, your order will not be eligible for return or exchange.

The 24-hour period starts from the time your order is marked as delivered.

2. Exchange Charges

For an approved exchange, a ₹200 exchange and logistics fee will be charged to the customer.

This ₹200 charge covers the additional shipping and logistics costs involved in processing the exchange and is not a product charge or a cost covered by Section Zero.

The exchange will only be processed after the applicable exchange fee has been paid.

3. Return Eligibility

To be eligible for a return or exchange:

  • The request must be submitted within 24 hours of delivery.

  • The product must be unused and unworn.

  • The product must be in its original condition.

  • Original tags, packaging, and accessories must be intact.

  • Products showing signs of use, washing, damage, alteration, stains, or missing tags may not be accepted.

4. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

Please provide clear photographs/videos of the product and packaging so that our team can review the issue.

If the issue is verified as a mistake or defect from our side, we will provide an appropriate resolution.

5. Refunds

Refunds are processed only for orders that qualify under our return policy and are approved by our team.

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the applicable refund will be processed through the original payment method or another available payment method, as applicable.

6. Non-Returnable Situations

Returns or exchanges may not be accepted if:

  • The request is made after 24 hours of delivery.

  • The product has been worn, washed, used, or altered.

  • Tags or original packaging are missing or damaged.

  • The product has been damaged after delivery due to customer use.

  • The product does not meet our return/exchange eligibility requirements.

7. How to Request a Return or Exchange

To request a return or exchange, contact us within 24 hours of receiving your order.

Email: sectionzero.in@gmail.com
Phone: +91 63072 78801

Please include your order number, registered phone number, and clear photos/videos of the product where applicable.

Section Zero reserves the right to inspect and approve or reject return and exchange requests based on the conditions mentioned in this policy.